Cancellation and Refund Policy
At Fantasy Sport India, our goal is to provide a seamless and enjoyable experience for all users. However, we understand that there may be occasions when you need to cancel your participation in a contest or request a refund. This policy outlines the terms and conditions for handling cancellations and refunds.
1. User-Initiated Contest Cancellations
Before Contest Commencement: If you need to cancel your entry in a contest before it begins, you can do so within the specified timeframe provided on the contest details page. Once your cancellation is processed, any entry fees will be credited back to your account balance.
After Contest Commencement: Cancellations are not permitted once a contest has started. Entry fees become non-refundable after the contest begins, as results are based on real-life player performance.
2. Contest Cancellations by Fantasy Sport India
Insufficient Participation: If a contest does not meet the minimum number of required participants, Fantasy Sport India reserves the right to cancel it. In such cases, all entry fees will be refunded in full to participants.
Technical Issues: If technical problems, server failures, or other unexpected events affect the fairness of a contest, Fantasy Sport India may cancel the contest. Participants will be notified, and entry fees will be refunded.
Rule Violations: If a contest is canceled due to participants violating our Fair Play Policy or other rules, those involved may not be eligible for refunds.
3. Refund Policy
Eligible Refunds: Refunds will be granted under the following conditions:
- Cancellation of a contest by Fantasy Sport India.
- User-initiated cancellations before the contest begins.
- Billing errors or payment issues.
Refund Method: Refunds will be credited to your Fantasy Sport India account balance. You can use this balance for future contest entries or request a withdrawal in accordance with our standard procedures.
Non-Refundable Situations: Refunds will not be issued for:
- Disqualification due to rule violations.
- Losses resulting from gameplay based on player performance.
- Requests made after the contest has started or ended.
4. Withdrawal of Account Balance
Withdrawal Requests: Users can request withdrawals from their account balance at any time, provided they meet the minimum withdrawal amount specified on our platform. Withdrawals will be processed to the payment method linked to your account.
Processing Time: Withdrawal requests are typically processed within 3-5 business days, though processing times may vary based on your payment provider.
Withdrawal Fees: Fantasy Sport India may charge a nominal fee for processing withdrawals. Any applicable fees will be clearly communicated during the withdrawal process.
5. Requesting a Refund or Cancellation
To Request a Refund or Cancellation: Contact our customer support team at [your contact email] with your request. Please provide relevant details such as your account information, the contest in question, and the reason for your request.
Review Process: Our team will review your request and respond within 24-48 hours. Additional information may be requested to process your request.
6. Policy Modifications
Fantasy Sport India reserves the right to modify this Cancellation & Refund Policy at any time. Updates will be posted on this page, and it is your responsibility to review the policy regularly. Continued use of our services after any changes signifies your acceptance of the revised policy.
7. Contact Us
If you have any questions or concerns about this Cancellation & Refund Policy, please contact us at [email protected].